Dispute a transaction

You’re protected against unauthorised transactions under Mastercard’s Zero Liability Protection Policy.

Before you dispute a transaction:

Freeze your card to prevent further transactions. You can do this by tapping the Menu bar > My products > Freestyle > Freeze card
Check whether the purchase was made by a secondary cardholder or family members
Google the business to see if it trades under a different name
Check whether it is a purchase authorisation (e.g. security deposit on hotel)
Check any memberships, app purchases or magazine subscriptions you may have

Raising a dispute:

To raise a dispute, please contact us promptly on 1300 669 059 or canwehelpyou@moneyme.com.au.