You’re protected against unauthorised transactions under Mastercard’s Zero Liability Protection Policy.

Before you dispute a transaction:

• Temporarily block your card to prevent further transactions. You can do this by logging in to your MONEYME account and going to your credit card account and clicking Manage card > Block card.
• Check whether the purchase was made by a secondary cardholder or family members
• Google the business to see if it trades under a different name
• Check whether it is a purchase authorisation (e.g. security deposit on hotel)
• Check any memberships, app purchases or magazine subscriptions you may have

 
Raising a dispute:

To raise a dispute, please contact us promptly on 1300 669 059 or canwehelpyou@moneyme.com.au.