You’re protected against unauthorised transactions under Mastercard’s Zero Liability Protection Policy.

Before you dispute a transaction:

• Temporarily block your card to prevent further transactions. You can do this by logging in to your MONEYME account and going to your Cashback Credit Card account and clicking Manage card > Block card.
• Check whether the purchase was made by a secondary cardholder or family members
• Google the business to see if it trades under a different name
• Check whether it is a purchase authorisation (e.g. security deposit on hotel)
• Check any memberships, app purchases or magazine subscriptions you may have

 
Raising a dispute:

To raise a dispute, please contact us promptly on 1300 669 059 or canwehelpyou@moneyme.com.au.