We are no longer accepting new MoneyMe Express Visa Card applications and the program will end on the 18th of August, 2017.
We’re currently working on a smarter, simpler digital solution. If you want to stay in the loop, shoot us an email at email@example.com
If you hold a card, the following FAQs apply:
Yes, your MoneyMe Express Visa Card will continue to function and will be valid until its expiry date (located on the front of your card).
After the 18th of August 2017 you’ll be able to use your card as normal, except you will not be able to order a replacement card or load additional funds.
Yes. You’ll still have access to your MoneyMe Express Visa Card section within the Members Area where you’ll be able to check your balance, transaction history and card options.
If you have money left on your card you can continue to use it until its expiry date (located on the front of your card).
You can still view your balance and transaction history within the MoneyMe Members Area.
If you want to retrieve the remaining funds on the card, please complete this Transfer Of Funds form.
The MoneyMe Express Visa card is a reloadable prepaid card which can be used to pay for goods and services from merchants in Australia and around the world who accept Visa Prepaid Cards, including online purchase transactions.
Before use, the card requires activation and money to be transferred onto the card.
The card is not a credit or debit card and does not earn interest.
Card fees and load limits apply (refer to the PDS for more details). Cards are only available to eligible MoneyMe customers.
It will be posted via Australia Post. We aim for you to receive this within 7-10 business days, however in the event that you haven’t received your card within 14 business days please contact our Customer Service team on 1300 669 059.
When first received in the mail your card will be inactive. To activate your card login to the MoneyMe Member area on the website and follow these steps:
Your card is now active and ready to use!
Having difficulties? Contact our customer service team on 1300 669 059.
The card will be loaded with funds, by MoneyMe, which cardholders can then use to access the available balance to make purchases anywhere that Visa Prepaid Cards are accepted. Once the card has been activated you are able to use the Direct Entry Functionality to top up your MoneyMe Express Visa card with additional funds. Simply login to your Internet banking and complete a regular funds transfer using your MoneyMe Express Visa BSB and account number. There is a limit to how much cash can be transferred to the card – please refer to FAQ #13.
Your card can be used for in person purchases, online and over the phone purchases. The card will be accepted anywhere that Visa Prepaid Cards are accepted.
The card may not be used for, and an authorisation may be declined for, any illegal transactions. Some merchants may choose not to accept Visa Reloadable Prepaid Cards. For further information please refer to your Product Disclosure Statement (PDS).
There is a limit to how much cash can be transferred to the card – refer to FAQ #21.
Only one card is allowed per MoneyMe account.
MoneyMe Visa Express cards are only available to Australian residents and AUD currency accounts.
Please refer to the Table below for the relevant Fees and charges or the PDS received with your card.
|Fees and Charges to be paid by the Cardholder|
|Card Issue and Funds Loading|
|Card Issue Fee||Free|
|Funds credit loaded by Direct Credit Facility||$5.00|
|Replacement Card Fee||$10.00|
|ATM Transactions - when using an ATM which is not part of the rediATM network||ATM Operator Fees|
|ATM Transactions - when using a rediATM||$2.00 rediATM Usage Fee|
|Point of Sale Purchases|
|POS Purchase with cash out||$0.50|
|Foreign Exchange Fee (if Card is used for purchases or withdrawals in any currency other than Australian dollars or purchases with any merchant located outside Australia)||2.99%|
|Account Keeping Fees|
|Balance Inquiry online||Free|
|Monthly expired card fee||$5.00|
Yes, subject to the merchants refund policy the refund can be put back on the card. If you suspect that the card was used fraudulently, immediately notify MoneyMe on 1300 669 059, or at firstname.lastname@example.org.
Yes, you can make purchases for goods online. You will need to use your CVV2 3 digit code on the back of your card, plus the four digit expiry date.
Each time you make a purchase on your card, the purchase amount is automatically deducted from your card balance at the time the transaction is approved. If the transaction is declined the funds are not deducted from your card balance.
You can check the balance of your card or view your recent transactions from within the MoneyMe Member area under the “MoneyMe Express Visa card” tab.
Yes, you are able to add funds to the card. You are able to use the Direct Entry Functionality to top-up your MoneyMe Express Visa card with additional funds. Simply login to your Internet banking and complete a regular funds transfer using your MoneyMe Express Visa BSB and account number. There is a limit to how much cash can be transferred to the card – please see the minimum and maximum load limits detailed in FAQ #21 below.
A Personal Identification Number (PIN) is a security number provided on your pin mailer. You will need this number to make purchases. Never write your PIN on your card or communicate your PIN to anyone.
Your PIN cannot be changed, however, if you forget your PIN you do have the ability to retrieve it. Please see the PDS for further details or go to the emerchants PIN Recovery website: https://pin.emerchants.com.au
The 3-digit security code on your Visa card assures both merchants and consumers that the card is in the hands of an authorised user. If someone obtains your account number, they cannot make an online purchase without the security code. You can find the 3-digit code on the back of your Visa card, next to your signature.
Please contact the company associated with the ATM to see if your card can be retrieved and notify MoneyMe Customer Service on 1300 669 059 if you can’t retrieve it.
The expiry date is shown on the front of the card. The card cannot be used after the expiry.
There are a couple of things which may be causing your transaction to decline.
There could be insufficient funds to cover the purchase amount; you will need to check the balance on your card.
Check you are selecting credit as your payment method.
The payment network may be offline.
If you are purchasing online ensure you enter your CVV2 code on the back of your card. If your card is still not working after trying the above please contact MoneyMe customer service on 1300 669 059.
Please select the credit button.
The limit on the card will be the total amount of funds MoneyMe has agreed to load on the card. In addition to this you may top up with your own money. Please refer to the Table below for the relevant limits or the PDS received with your card:
|Point of Sale and ATM Withdrawal Limits|
|Daily ATM Cash Withdrawal Limit:||$1,000.00|
|Maximum Point of Sale per transaction||$3,000.00|
|Daily Purchase Limit (including Daily ATM Cash Withdrawal Limit)||$4,000.00|
|Load and Account limits|
|Daily Total Limit||$3,000.00|
|Maximum Annual card balance||$50,000.00|
|PayWave Transaction Limit||$100.00|
There aren’t any emerchants fees for ATM withdrawals, however there may be an ATM Owners fee charged or a usage fee applicable. For further information please refer to your Product Disclosure Statement (PDS).
Yes, in the majority of cases you can. However, the availability of cash-out at POS is at the merchant’s discretion.
The available balance on the MoneyMe Express Visa card is in Australian Dollars. Transactions made in a currency other than Australian Dollars will be subject to the prevailing Acquirer exchange cost at the time, plus a 2.99% foreign transaction fee.
When making an online purchase, you should enter the name that is registered against the card.
Paper based statements are not issued for the MoneyMe Prepaid Visa product. Your transaction record can be obtained by logging into the MoneyMe Member area and selecting the “MoneyMe Express Visa card” tab to view your transaction history.
If you believe your card has been lost, stolen or damaged, likely to be misused or you have reason to suspect that someone else may know the PIN, please call MoneyMe Customer Service on 1300 669 059 immediately to suspend your card. Your existing card will be cancelled and a new replacement card will be ordered.
You can contact MoneyMe Customer Service on:
If you wish to dispute a transaction contact emerchants immediately on 1300 739 889 and/or complete a disputed transaction form from the MoneyMe Member area under the ‘MoneyMe Express Visa’ tab. The completed form can be emailed or posted to:
You will need to provide as much detail as possible about the transaction and include any receipts you may have.