Frequently Asked Questions

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So how does the application process work?

It’s super simple. Just hit quick start, select how much you’re after and fill in your info. The application should only take you about three minutes!

The process is paperless and you’ll receive a quick decision. You sign electronically and then you’ll receive the cash in your account. It’s that simple.


Who can apply?

You must be:

  • An Australian resident
  • Over 18
  • Employed

What do you need from me to apply?
  • Bank details so we can deposit your loan
  • A mobile phone number and valid email address

Providing us with as much correct information as possible means we can let you know the outcome of your application asap.


Why didn’t I receive an immediate decision?

We’re a digital lender, but sometimes we need to look at things a little more carefully to ensure we’re making the right decisions.

If you’re unable to provide all of your information on the spot, it may take a little longer. Sometimes we may need to call you to confirm your details over the phone.


Will you be contacting my work?

We may need to contact your payroll to do a few simple checks, but we won’t contact your work without asking you for permission first.

Don’t worry - we won’t disclose any personal information to them about you or your application for a loan.


Can I apply for a MoneyMe loan over the phone or in a shop?

We only take applications online – but we’ve made our application process as quick and user-friendly as possible. It’s tailored for phones and tablets too, so it’s easy to apply for a MoneyMe loan from any device.


Who is eligible for a MoneyMe loan?

Anyone who is over 18, an Australian resident, employed, and has a decent credit history.

We’re big on responsible lending, so if we don’t think you’re in a position to repay the loan comfortably, we won’t lend to you.


How much will you lend me?

We will always try to ensure that we’re only lending an amount you can afford to repay.

Our lending criteria take a number of factors into account before deciding the amount we’re able to lend you. These include income, expected living costs, and your MoneyMe loan rating.


Do you conduct credit history checks?

As a responsible lender, we carry out a credit check as part of our assessment of your application. This doesn’t mean we automatically decline anyone with a mark on their credit file and we understand there may be a good reason, or your circumstances may have improved.

To give yourself the best chance of acceptance, make sure you give us as much information as possible (and check that it's accurate) during your application.

There are some circumstances whereby we will decline an application, such as if you have a poor credit history, are bankrupt or are in a debt agreement.


How fast can I get my loan?

It only takes about 3-5 minutes to apply. Once your application has been approved, we move fast to get you your cash.

We aim to have your loan funds in your bank account within the hour. This will depend on your bank and in some instances it may take longer.


How fast can I get my loan?

On rare occasions, we might not be able to verify some of your information electronically. If this is the case, we’ll let you know straight away what you need to send us.

We’ve got a number of ways to make this as easy as possible for you:

E: help@moneyme.com.au

T: 1300 669 059

F: 02 8415 7112


How soon after my last loan can I get another loan?

Straight away, so long as you’ve repaid your last loan in full and continue to meet our lending criteria.


How does it work if I apply outside of business hours or on a weekend?

Because our digital application is smart, easy and fast, you can still apply outside of business hours or on weekends.

If you are approved and bank with an institution other than Commonwealth bank, your loan will be transferred at the start of the next working day.

If you don’t provide us with your bank account details for electronic verification, you’ll have to wait for our next working day for us to manually review your documents.


Why was my application declined?

We need to ensure that we can confirm your identity, and that you can comfortably pay back the loan.

If we were unable to lend to you this time, it is because we take our responsible lending practices seriously.

We’re always happy to have a look at your application, particularly if your circumstances have improved.


Why do you ask for my bank statements?

We are required by law to make an assessment that a loan contract is not unsuitable to you. At MoneyMe, we obtain a copy of 90 days of your most recent bank statements to make this assessment.

We access your recent bank statements through our trusted partner Proviso - the same technology used by a number of big banks and online companies. This means you can avoid all the messy and time-consuming admin of getting your bank statements and pay slips to us.

It is not possible for anyone at MoneyMe to see or access your online banking password.


Why do you ask for my online banking details?

It’s the fastest and easiest way for us to process your loan application. We have a read-only snapshot of your transaction history and cannot access your details in any way.

All data is securely handled in accordance with data protection laws and our privacy policy.


Who sees my online banking login details?

We are only permitted read-only access, so will only ever be able to view the recent transactions on your account – nothing more. No person can access your online banking password.


What happens to my online banking details after I input them on your website?

Your bank details are encrypted in transit and stored securely by Proviso. We do not have the ability to change any of your banking details or access any of your personal information.

Complete Proviso terms and conditions are available here.


What costs are involved?

At MoneyMe, we offer variable costs and the cost of your loan is based on your MoneyMe loan rating. We reward customers with a good credit history by providing them with a lower cost.

Apply now to find out your MoneyMe loan rating.


What is a MoneyMe loan rating?

The MoneyMe loan rating gives a score from A1+ to A5 for each customer and is mostly determined by your credit history. The specific costs and repayments are outlined on our costs page.

Each time you take out a MoneyMe loan and repay us on time, you can improve your MoneyMe loan rating and may be able to borrow at a lower cost next time.


How can I find out my MoneyMe loan rating?

To find out your MoneyMe loan rating, simply click the ‘Apply now’ button on the Quick start and fill out the form. We will be able to make an assessment in seconds to determine your loan rating and repayments.


Do I have to submit an application to find out my loan rating and what my repayments will be?

No. Once you fill out your necessary details we will be able to make an assessment in seconds to determine your loan rating and repayments. You will see your loan rating and repayments before you are required to submit your loan application.


How can I improve my MoneyMe loan rating so I can borrow at a cheaper cost?

Each time you take out a MoneyMe loan and repay us on time, you can improve your MoneyMe loan rating and may be able to borrow at a lower cost next time.


What other fees may be charged?
  • If you wish to make an early payment on your loan we don't charge any early payment or early termination fees.

  • If you need to change a payment and it is within your loan term, let us know 1 business day before the payment is scheduled and we will change it for free.

  • If you don’t let us know and your direct debit dishonours, we charge you an administration fee of $25 if you have a small loan or $15 if you have a medium or personal loan (your bank may also charge you a fee).

  • If you go over your agreed loan term, we may charge you $5 per day if you have a small loan. If you have a medium loan or personal loan, there is $15 fee if you defer your payment for more than 5 days (but let us know and we’ll try and help you out by reducing this fee.

  • Not paying us back on time will negatively affect your loan rating.



How do I make my repayments?

Repayments are set up to be really easy. When you apply, we set you up with a customised direct debit schedule that is aligned with your pay cycle.

Once your loan is paid back in full, the direct debits will stop.


Speak to us!

We can’t be of assistance if we don’t know what’s happening.


What happens if I can’t honour my direct debit?

If your bank declines your direct debit payment, you’ll be charged $25 payment dishonour fee if you have a small loan with us, or $15 payment dishonour fee if you have a medium loan or personal loan with us (Your bank may also charge you a dishonour fee).

The fee is payable every time a direct debit is dishonoured, so it’s important you call us beforehand if you know there are insufficient funds in your account to make the scheduled payment.


What happens if I have overdue payments?

If your small loan account is not paid in full at the end of the loan term, we’ll charge a late fee of $5 per day until your account is settled.

If you have a medium loan or personal loan account and you defer your payment for more than 5 days, we’ll charge a late fee of $15. Your total repayments may be higher as the interest will be calculated on your daily outstanding balance.

We will contact you whenever your payments are behind to understand your situation and try to come to an arrangement.


What happens if I have seriously overdue payments?

You need to speak to us to make arrangements.

If your account reaches 60 days overdue, we intend to list a credit default on your file with credit reporting agencies. The default will typically stay on your record for up to five years and may affect your future ability to obtain credit with companies such as Telco’s, banks, and MoneyMe.


How can I get independent assistance?

We are not allowed to give you financial advice, but recommend using the government’s MoneySmart website for advice, go to their webpage www.humanservices.gov.au/advancepayments or call them on 1800 007 007.


What if I am facing hardship?

If your circumstances have changed since you took out the loan, we may be able to offer some assistance. Please call us on 1300 669 059 to allow us to assess your financial situation.

We may need evidence of the change (such as a severance letter or a doctor’s certificate). We may also need to get in touch to obtain further information from you once you have completed the form.


When will MoneyMe contact me by telephone?

We’ll only call you if we need to; such as if you’ve made an application or missed a payment and we need to speak to you.

And you’re always welcome to get in touch with us in a variety of ways – check out our contact us page for more details.


Can I come into a branch?

MoneyMe is 100% online – but don’t worry, there’s more ways than ever to get in touch with us:

E: canwehelpyou@moneyme.com.au

T: 1300 669 059

F: 02 8415 7112


How do I make a complaint?

Customer satisfaction is extremely important to us, but we understand sometimes we may get it wrong.

See our complaints page for further information.


Where can I find your policies?

At MoneyMe, we’re huge on transparency and honesty.

Check out the links below to our key policies:


What online security measures do you employ?

Your privacy and security is important to us. We use products that are the best of the best in the online security business.

We follow the same standards as banks and other online payment companies to ensure your safety and security.

Security Policy


How is my information stored and protected?

All information is entered through a Secure Socket Layer (SSL), which means an encrypted connection is created between your system and ours, and it's always kept that way.


How do I change my password?

Head to our member area, and submit your information in the verification section. A link will be sent to your email for resetting your password.


How do I change my email address?

If you can’t remember which email address you gave us, or you need to update your address, you’ll need to call us on 1300 669 059 and one of our agents will update your information.


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1300 66 90 59 anytime during business hours.

*WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.