STEP 1Realise you're in financial hardship
(Struggling to pay bills or loan repayments)
About MONEYME
Dealing with financial hardship
Steps to get back on track:
STEP 1
STEP 2Work out what you can afford
- Do a simple budget
- Decide what you CAN pay (even if small)
STEP 3Contact MONEYME ASAP
- Tell us why you are struggling
- Tell us what you can afford
STEP 4We will consider your request
- We will assess your situation
- We may ask for more information
- We will do this within 21 days of receiving information
STEP 5Agree on a hardship arrangement
- Option A: Pause or reduce payments
- Option B: Change loan terms (e.g. lower repayments)
STEP 6Stick to the new agreement
Pay what you agreed
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STEP 7Recover and resume
Get back on track and resume your normal payments
Key consumer tips (important callouts)
Act early - The sooner you ask for help, the more options you have
You have legal rights - You have the right to request hardship assistance under credit law. Your lender must consider your request and respond
Be honest about what you can afford - Only agree to repayments you can realistically manage
Protection on your credit file - A hardship arrangement is not the same as a default and doesn't directly damage your score
Free help is available - National Debt Helpline 1800 007 007 (free financial counsellors), Credit Smart www.creditsmart.org or .
MONEYME acknowledges Aboriginal and Torres Strait Islander peoples as the first people and Traditional Custodians of the land and waterways throughout Australia. We recognise their continued connection to culture, community and Country, and pay our respects to Elders past and present. Learn more about our commitment here.
Our business hours
Sydney/Melbourne time
Customers
Monday - Friday
8AM-7PM
Saturday
9AM-6PM
Sunday
Closed
Partners
Monday - Friday
8AM-5PM
Saturday & Sunday
9AM-3PM
Customer support
Copyright 2026 l MoneyMe Financial Group Pty Ltd l ABN 40 163 691 236 l Australian credit licence number 442218 | Credit criteria, fees, charges, terms and conditions apply.