Complaints



Your concern is our concern.

We live for our customers, and we understand that sometimes things don’t work out as they should. If you have a complaint or dispute, please talk to us.

How can I raise a complaint?

E help@moneyme.com.au

T 1300 669 059

F 02 8415 7112

How does the process work?

We’ll acknowledge receipt of your complaint within two business days, and we’ll try to resolve it within five. We only ask that you provide as much information as possible to assist us in a quick resolution.

If the matter is more complex, it may take a longer time to resolve. We’ll aim to resolve your complaint within 45 business days at the absolute most. In such cases, we’ll ensure we keep you informed of the progress of the matter throughout.

If you’re not satisfied with our proposed resolution, or it takes longer than 45 days, you may contact an independent external dispute resolution service, the Credit and Investments Ombudsman. Their processes are impartial, independent and free for our customers.

You can contact CIO via their website www.cio.org.au or call them directly on 1800 138 422.

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*WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.