Make sure

  • No parts of the card are covered including the face
  • Your camera is clean with no smudge marks
  • Your ID isn’t badly damaged
  • Your photo is in focus
  • The text is readable

Still not working?

As an alternative, you can use our Selfie ID process. Please note that this may take a little longer for your application to be reviewed.

Step 1 – Take a photo of the FRONT and BACK of your ID card

Step 2 – Take a photo (selfie) of yourself holding a government issued ID Card

Step 3 – Email photo attachments to: