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Since SocietyOne was acquired by MONEYME, we’ve been busy merging the best of two worlds. Moving SocietyOne accounts into the MONEYME app means we can provide our customers with a better experience.
On the day of the transfer, we will send you instructions on how to set up your new MONEYME account to access your previous or current SocietyOne loan details in the MONEYME app.
We are required by law to keep your loan details on file for 7 years after you have repaid your loan. Since we are closing down the SocietyOne app, your account will move to the MONEYME app so you can continue to access your loan details, if you choose to do so.
You can continue to access your account through the SocietyOne app until your account has been transferred. Once your SocietyOne account has been moved to the MONEYME app, you will need to set up your MONEYME account to access your account.
You will receive an email once your SocietyOne account has moved to the MONEYME app.
No, you will need to set up your MONEYME account to continue to access and manage your SocietyOne loan.
On the day of the transfer, you will receive instructions via email on how to set up your MONEYME account. It's a quick and straightforward process.
If you forget to set up your MONEYME account on the transfer day, you can still do so afterward by following the instructions provided in the email.
No, the transfer is a mandatory process, and your SocietyOne loan details can only be accessed through the MONEYME app after the transfer.
No, you will receive instructions via email regarding how to create your new login credentials.
Our dedicated support team is here to help. Feel free to contact us at societyone@moneyme.com.au or 1300 395 833 for assistance.
MONEYME employs robust security measures to protect your personal data and financial information. This includes bank-level encryption and other industry-standard security protocols.
No, your existing loan agreement with SocietyOne will remain in place.
No, there will be no change to your interest rate.
No, the transfer of your loan account access to the MONEYME app will not impact your credit score. Your credit history and status will remain unchanged.
Your SocietyOne loan repayments will continue as scheduled. There is no change to the repayment process.
Yes, you can continue to make additional payments or pay off your loan early as per your existing terms. You can make additional payments from the MONEYME app after the transfer.
Your payment due date will remain the same. There are no changes to your repayment schedule and your scheduled payments will continue as usual after the transfer.
Yes, you will be provided with a MONEYME Reference Number once your SocietyOne loan has moved to the MONEYME app.
There are no new fees or charges associated with the transition to the MONEYME app. Your existing fee structure will remain in place.
Yes, you will be able to view your loan documents and statements through the MONEYME app for easy access and reference.
Feel free to reach out to our support team at societyone@moneyme.com.au or 1300 395 833. We are here to assist you with any additional questions or concerns you may have.
When you download the MONEYME app and login for the first time, you will be offered a quick tutorial to help you navigate and make the most of the app. If you have any issues or need further assistance, please contact our customer service team at 1300 395 833.
Please contact us at societyone@moneyme.com.au or call 1300 395 833 for any assistance.
Please reach out to our team at complaints@moneyme.com.au or call 1300 840 972, and we will address it promptly.
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Login via the app
Scan the code to get the app on your phone
Want to boost your financial wellness while also having a shot at winning some extra cash? Simply log into the MONEYME App and check your credit score every month to go in the draw to win $1,000!
Simply download the MONEYME app and describe
your
goal in 25 words or less for your chance to win!
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